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➤ Check the new vocabulary below and match the words (1-20) to (a - t) in Portuguese or Spanish.
➤ Checa o novo vocabulário abaixo e conecte as palavras (1-20) com (a - s) em português ou espanhol. ➤ Compruebe el nuevo vocabulario a continuación y une las palabras (1-20) con (a - s) en portugués o español.
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➤ Classify the following words into verbs, adjectives and nouns.
➤ As palavras abaixo são verbos, adjetivos e substantivos?
➤ ¿Las palabras abajo son verbos, adjetivos o sustantivos?
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➤ Before reading the article below, check the new vocabulary pronunciation and then fill in the gaps.
➤ Antes de ler o artigo abaixo, escuta a pronúncia do novo vocabiulário e, em seguida, preencha as lacunas abaixo.
➤ Antes de leer el artículo a continuación, escucha la pronunciación del nuevo vocabulario y luego complete los espacios en blanco en las frases que le siguen.
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Obs.: The word "DEBT" can be used 3 times
1. Bank officials argued that it is not their job to ________________ every asset of every bank debtor.
2. I don't know how I managed to ________________ my anger.
3. Feel free to ________________ if you have any questions about study abroad.
4. They asked for the maximum ________________ for hoax calls to be increased to one year.
5. The company routinely takes money off wages to collect on
__________ ________ .
6. The bank _________ her _________ for a loan.
7. The company is growing fast, adding another 100 employees to its ________________ over the last year.
8. We couldn't pay the lawyer's __________.
9. I've ________________ of milk/of money/of ideas/of patience.
10. We agreed the deal online, but we'll have to wait for ________________ to get the paperwork.
11. His main source of work had ________________, leaving him short of money.
12. We should be able to ________________ the _______ within two years.
13. They are the world’s largest ________________ of baby foods.
14. ________________ must be submitted by the 24th of every month.
15. Payments are tax free to the recipient and are not tax deductible by the ________________ .
16. In a survey of 1000 American Executives McQuaid found a "________________ " 35 percent of Americans are happy at their job.
17. Why _________ _______ to invest in new factories if the rest of the world economy is stagnant and demand is declining?
18. They're all ________________ their taxes.
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➤ Fill in the gaps with the words you learned in this lesson.
➤ Preencha as lacunas com as palavras aprendidas nessa lição.
➤ Completa los espacios en blanco con las palabras aprendidas en esta lección.
Cómo cobrar un cliente de forma adecuada
If you don’t have the funds to make __________ , pay __________ , or satisfy the many other business obligations, you risk having to __________ __________ and expensive late __________ and __________ . It makes business owners wonder how to ask for payment professionally. The obvious truth is that the owner of a growing business depends on __________ professional relationships.
If a client has overdue unpaid invoices, you’ll need to be careful when collecting payment or risk losing a hard-won customer. In a 2020 Atradius survey, the number of companies that couldn’t pay their suppliers due to customers’ overdue payments on outstanding invoices increased to a __________ 32% from two years ago. So, what’s the answer? And how do you ask for payment professionally without losing your customers?
Writing a polite payment follow up email to your client.
Everyone makes mistakes. Even your best customers and those with a record of on-time payments aren’t exempt. And although no one likes to collect from a bad __________ or __________ client, misplaced bills won’t cancel out your negative cash flow. A polite email reminder is the first step of how to ask for payment professionally.
The first step is a call or reminder sent via email or __________ reminding them of the past due status of invoices. That gives your customers the chance to explain their situation for the overdue invoice.
If your late-paying customer hasn’t made payment within a set period of time, a couple of late payment reminder emails may get the results you need. Your friendly reminder email should be courteous, respectful and tactful. Otherwise, you may never see the funds.
How often should you send a payment follow-up email to a client?
Research shows you can improve reply rates by 65.8% just by sending a single follow-up professional email reminder. Because your original email may have ended up in a spam folder, give your customer the benefit of the doubt. A polite reminder may __________ .
One week before the payment is due, try sending an email to your customer like this:
Email Subject: [Your Business’s Name]: Invoice #111119
Email Body:
Hello [Client’s Name],
I hope this email finds you well. I understand this may be a busy time for you, but I wanted to send out a friendly reminder that the payment for invoice #111119 will be due next Wednesday, October 6th.
Please feel free to reach out with any questions about this invoice.
Thank you in advance.
If a customer still hasn’t paid on this late invoice, follow up on your initial email after one week with a friendly payment reminder. If that doesn’t work, send another reminder in two weeks, then one month later. Be clear about how late the invoice is and ask them to __________ if they have questions or concerns. By now, however, your invoice may be overdue and your cash flow is suffering. Don’t panic.
You’re not alone. Hilton-Baird reports that as a result of late payments, 79% of SMBs (small- to medium-sized businesses) are forced to __________ invoices during regular business hours, which results in 48% making late payments to suppliers, and 10% __________ new business.
Writing a polite payment follow up email to your client.
Everyone makes mistakes. Even your best customers and those with a record of on-time payments aren’t exempt. And although no one likes to collect from a bad __________ or __________ client, misplaced bills won’t cancel out your negative cash flow. A polite email reminder is the first step of how to ask for payment professionally.
The first step is a call or reminder sent via email or __________ reminding them of the past due status of invoices. That gives your customers the chance to explain their situation for the overdue invoice.
If your late-paying customer hasn’t made payment within a set period of time, a couple of late payment reminder emails may get the results you need. Your friendly reminder email should be courteous, respectful and tactful. Otherwise, you may never see the funds.
How often should you send a payment follow-up email to a client?
Research shows you can improve reply rates by 65.8% just by sending a single follow-up professional email reminder. Because your original email may have ended up in a spam folder, give your customer the benefit of the doubt. A polite reminder may __________ .
One week before the payment is due, try sending an email to your customer like this:
Email Subject: [Your Business’s Name]: Invoice #111119
Email Body:
Hello [Client’s Name],
I hope this email finds you well. I understand this may be a busy time for you, but I wanted to send out a friendly reminder that the payment for invoice #111119 will be due next Wednesday, October 6th.
Please feel free to reach out with any questions about this invoice.
Thank you in advance.
If a customer still hasn’t paid on this late invoice, follow up on your initial email after one week with a friendly payment reminder. If that doesn’t work, send another reminder in two weeks, then one month later. Be clear about how late the invoice is and ask them to __________ if they have questions or concerns. By now, however, your invoice may be overdue and your cash flow is suffering. Don’t panic.
You’re not alone. Hilton-Baird reports that as a result of late payments, 79% of SMBs (small- to medium-sized businesses) are forced to __________ invoices during regular business hours, which results in 48% making late payments to suppliers, and 10% __________ new business.
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Answer Key
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1. Bank officials argued that it is not their job to chase down every asset of every bank debtor.
2. I don't know how I managed to stifle my anger.
3. Feel free to reach out if you have any questions about study abroad.
4. They asked for the maximum penalty for hoax calls to be increased to one year.
5. The company routinely takes money off wages to collect on overdue debts.
6. The bank turned her down for a loan.
7. The company is growing fast, adding another 100 employees to its payroll over the last year.
8. We couldn't pay the lawyer's fee.
9. I've run out of milk/money/ideas/patience.
10. We agreed the deal online, but we'll have to wait for snail mail to get the paperwork.
11. His main source of work had dried up, leaving him short of money.
12. We should be able to pay off the debt within two years.
13. They are the world’s largest supplier of baby foods.
14. Invoices must be submitted by the 24th of every month.
15. Payments are tax free to the recipient and are not tax deductible by the payor.
16. In a survey of 1000 American Executives McQuaid found a "whopping" 35 percent of Americans are happy at their job.
17. Why take on debt to invest in new factories if the rest of the world economy is stagnant and demand is declining?
18. They're all late paying their taxes.
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Cómo cobrar un cliente de forma adecuada
Late payments and overdue invoices are frustrating. They stifle cash flow and cause working capital to dry up fast. To make matters worse, over 29% of businesses fail because they run out of cash. If you don’t have the funds to make payroll, pay suppliers, or satisfy the many other business obligations, you risk having to take on debt and expensive late fees and penalties. It makes business owners wonder how to ask for payment professionally. The obvious truth is that the owner of a growing business depends on long-standing professional relationships.
If a client has overdue unpaid invoices, you’ll need to be careful when collecting payment or risk losing a hard-won customer. In a 2020 Atradius survey, the number of companies that couldn’t pay their suppliers due to customers’ overdue payments on outstanding invoices increased to a whopping 32% from two years ago. So, what’s the answer? And how do you ask for payment professionally without losing your customers?
Writing a polite payment follow up email to your client.
Everyone makes mistakes. Even your best customers and those with a record of on-time payments aren’t exempt. And although no one likes to collect from a bad payor or late-paying client, misplaced bills won’t cancel out your negative cash flow. A polite email reminder is the first step of how to ask for payment professionally.
The first step is a call or reminder sent via email or snail mail reminding them of the past due status of invoices. That gives your customers the chance to explain their situation for the overdue invoice.
If your late-paying customer hasn’t made payment within a set period of time, a couple of late payment reminder emails may get the results you need. Your friendly reminder email should be courteous, respectful and tactful. Otherwise, you may never see the funds.
How often should you send a payment follow-up email to a client?
Research shows you can improve reply rates by 65.8% just by sending a single follow-up professional email reminder. Because your original email may have ended up in a spam folder, give your customer the benefit of the doubt. A polite reminder may pay off.
One week before the payment is due, try sending an email to your customer like this:
Email Subject: [Your Business’s Name]: Invoice #111119
Email Body:
Hello [Client’s Name],
I hope this email finds you well. I understand this may be a busy time for you, but I wanted to send out a friendly reminder that the payment for invoice #111119 will be due next Wednesday, October 6th.
Please feel free to reach out with any questions about this invoice.
Thank you in advance.
If a customer still hasn’t paid on this late invoice, follow up on your initial email after one week with a friendly payment reminder. If that doesn’t work, send another reminder in two weeks, then one month later. Be clear about how late the invoice is and ask them to reach out if they have questions or concerns. By now, however, your invoice may be overdue and your cash flow is suffering. Don’t panic.
You’re not alone. Hilton-Baird reports that as a result of late payments, 79% of SMBs (small- to medium-sized businesses) are forced to chase down invoices during regular business hours, which results in 48% making late payments to suppliers, and 10% turning down new business.
Writing a polite payment follow up email to your client.
Everyone makes mistakes. Even your best customers and those with a record of on-time payments aren’t exempt. And although no one likes to collect from a bad payor or late-paying client, misplaced bills won’t cancel out your negative cash flow. A polite email reminder is the first step of how to ask for payment professionally.
The first step is a call or reminder sent via email or snail mail reminding them of the past due status of invoices. That gives your customers the chance to explain their situation for the overdue invoice.
If your late-paying customer hasn’t made payment within a set period of time, a couple of late payment reminder emails may get the results you need. Your friendly reminder email should be courteous, respectful and tactful. Otherwise, you may never see the funds.
How often should you send a payment follow-up email to a client?
Research shows you can improve reply rates by 65.8% just by sending a single follow-up professional email reminder. Because your original email may have ended up in a spam folder, give your customer the benefit of the doubt. A polite reminder may pay off.
One week before the payment is due, try sending an email to your customer like this:
Email Subject: [Your Business’s Name]: Invoice #111119
Email Body:
Hello [Client’s Name],
I hope this email finds you well. I understand this may be a busy time for you, but I wanted to send out a friendly reminder that the payment for invoice #111119 will be due next Wednesday, October 6th.
Please feel free to reach out with any questions about this invoice.
Thank you in advance.
If a customer still hasn’t paid on this late invoice, follow up on your initial email after one week with a friendly payment reminder. If that doesn’t work, send another reminder in two weeks, then one month later. Be clear about how late the invoice is and ask them to reach out if they have questions or concerns. By now, however, your invoice may be overdue and your cash flow is suffering. Don’t panic.
You’re not alone. Hilton-Baird reports that as a result of late payments, 79% of SMBs (small- to medium-sized businesses) are forced to chase down invoices during regular business hours, which results in 48% making late payments to suppliers, and 10% turning down new business.
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