Seabra Idiomas - English for executives and adult students

  Image credit: freepik.com 1. Do you agree or disagree with the statement "The customer is always right" ? Provide reasons to support your opinion, and share any personal experiences that influenced your viewpoint. 2. In your opinion, what are the potential drawbacks or limitations of adhering strictly to the idea that "The customer is always right" in a business or service-oriented context? 3. How might cultural differences and varying customer expectations impact the applicability of the phrase "The customer is always right" in different regions or industries? Give examples to illustrate your point. 4. Can you think of situations where prioritizing customer satisfaction over other factors, such as employee well-being or ethical considerations, may be problematic? Explain your reasoning and provide examples if possible. 5. Explore the concept of balance in customer service. Is it possible to maintain a balance between meeting customer expectations and...

  VOCABULARY LESSON  Lições de vocabulário Read the text below and check the meaning of the highlighted words in the following exercise.  (Leia o texto abaixo e confira o significado das  palavras destacadas no exercício seguinte.)  If you’re one of the millions of people who uses Blogger to  share   your views on current  affairs , teach the world how to make sushi, or just  offer  a  peek  into your day, then you  know  how important it is to be able to put your personal stamp on your blog. After all, your blog isn’t just a place you share, it’s a reflection of who you are and the   impression  you’d like to leave with your readers.  1.   Choose the option that DOES NOT define ‘ share ’ and the closest in meaning to it in the text above:  ( Escolha a opção que NÃO define  'share'  e a melhor definição para ela no texto acima)  a.  to tell someone else about your thoughts,...

  THE PARADOX OF CHOICE  A. Before listening to this TED Talk, asnwer these questions: 1.  What is it called when you have too many options? 2.  What does paradox of choice mean to you? 3.  What is the greatest paradox? 4.  Is love a paradox? 5.  Does choice make you happy? 6.  Is limitless choice a good thing or bad thing, what do you think? 7.  Is too much choice a good or bad thing, what do you think? 8.  How many choices is too many? 9.  How do you overcome the paradox of choice? 10.  What are the advantages and disadvantages of having many things to choose from? 11.  Does freedom bring happiness? 12.  Why do decisions disappoint the problem of adaptation? B.   Listen to the audio once (1x), fill in the blanks and answer the questions.  (After listening and answering you can check your  answers highlighted in  bold blue text  in the audio transcript.) 1.  How can we maximize welfare? ...