Image credit: freepik.com 1. Do you agree or disagree with the statement "The customer is always right" ? Provide reasons to support your opinion, and share any personal experiences that influenced your viewpoint. 2. In your opinion, what are the potential drawbacks or limitations of adhering strictly to the idea that "The customer is always right" in a business or service-oriented context? 3. How might cultural differences and varying customer expectations impact the applicability of the phrase "The customer is always right" in different regions or industries? Give examples to illustrate your point. 4. Can you think of situations where prioritizing customer satisfaction over other factors, such as employee well-being or ethical considerations, may be problematic? Explain your reasoning and provide examples if possible. 5. Explore the concept of balance in customer service. Is it possible to maintain a balance between meeting customer expectations and...
Seabra Idiomas blog contains many activities to assess or practice grammar and listening. An answer key with explanations is also included in the end of each lesson. New activities are posted regularly. Teaching english with audio lessons is inspiring and highly motivating.