10 WAYS TO HAVE A BETTER CONVERSATION
So I have 10 basic rules. I'm going to walk you through all of them, but honestly, if you just choose one of them and master it, you'll already enjoy better conversations.
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Number one: ________ __________. And I don't mean just ____ _______ your cell phone or your tablet or your car keys or whatever is in your hand. I mean, ____ _______. _____ in that _______. Don't think about your argument you had with your boss. Don't think about what you're going to have for dinner. If you want to get out of the conversation, get out of the conversation, but don't ____ _____ in it and _____ ____ of it.
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Number two: ________ __________. If you want to state your opinion without any opportunity for __________ or ________ or __________ or _________, write a blog.
Number three: Use _____ - _______ questions. In this case, take a cue from journalists. Start your questions with ______, _____, ______, ______, _____ or _______.
Number four: ____ ____ ____ ______. That means thoughts will come into your mind and you need to let them go out of your mind. We've heard interviews often in which a guest is talking for several minutes and then the host comes back in and asks a question which seems like it comes out of nowhere, or it's already been answered. That means the host probably stopped listening two minutes ago because he thought of this really clever question, and he was just bound and determined to say that. And we do the exact same thing. We're sitting there having a conversation with someone, and then we remember that time that we met Hugh Jackman in a coffee shop.
Number five: If you _____ ______, say that you ______ ______. Now, people on the radio, especially on NPR, are much more aware that they're going on the record, and so they're more careful about what they claim to be an expert in and what they claim to know for sure. Do that. Err on the side of caution. ______ should not be _______.
Number six: _____ _______ your experience with theirs. If they're talking about having lost a family member, don't start talking about the time you lost a family member. If they're talking about the trouble they're having at work, don't tell them about how much you hate your job. It's not the same. It is never the same. All experiences are individual. And, more importantly, it is not about you.
Number seven: _____ not to _______ _________. It's condescending, and it's really boring, and we tend to do it a lot. Especially in work conversations or in conversations with our kids, we have a point to make, so we just keep rephrasing it over and over. Don't do that.
Number eight: _____ ____ ____ ____ _____. Frankly, people don't care about the _____, the ______, the _______, all those details that you're struggling to come up with in your mind. They don't care. What they care about is you. They care about what you're like, what you have in common. So forget the details. Leave them out.
Number nine: This is not the last one, but it is the most important one. _________. I cannot tell you how many really important people have said that ___________ is perhaps the most, the number one most important skill that you could develop. Buddha said, and I'm paraphrasing, "If your mouth is open, you're not learning." And Calvin Coolidge said, "No man ever listened his way out of a job."
Number 10, and it's this one: _____ ______.
A good conversation is like a ________; _____ enough to _______ interest, but ______ enough to _______ the subject. -- My Sister]
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Answer key:
NUMBER 1: Don´t multitask - set down - be present - be in that moment - don´t be half in it and half out of it
NUMBER 2: don´t pontificate - response, argument, pushback or growth
NUMBER 3: use open and ended-questions - who, what, when, where, why or how
NUMBER 4: go with the flow
NUMBER 5: If you don't know, say that you don't know - talk - cheap -
NUMBER 6: don´t equate
NUMBER 7: try not to repeat yourself
NUMBER 8: stay out of the weeds - the years, the names, the dates -
NUMBER 9: listen - listening
NUMBER 10: be brief
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